Cloud Contact Centres

Cloud Contact Centre Solutions

Deploy the ultimate CCaaS solution for your business today

Deliver the best customer experience through our top recommended CCaaS solutions in Australia

Today, customers use more digital channels than ever before and expect to connect and communicate with businesses seamlessly. While it’s easy to provide more communication channels for customers to reach out to your business, it's challenging to have your team and infrastructure catch up to support those channels and maintain a high level of customer service.

Many contact centres are playing catch up and running old on-premise technology and software that simply can’t keep up with the way customers and businesses communicate nowadays. Cloud contact centres  are a modern solution that uses the latest communications technology compared to a legacy on-premise contact centre.

Cloud Contact Centres

Market leading CCaaS solutions

A unified communication system connects you with your customers regardless of location or need. Our cloud-based contact centre solutions help you upgrade your communication channels in the most economical way.

Our CCaaS specialists are experts in their field and provide the most up-to-date and trusted advice. Plus, we have established great partnerships with market-leading vendors, so we know how much you should pay for current platforms and can help you choose the right one for your budget.

Our recommended cloud-based platforms offer the best options to your business, your agentsand your customers. Consult with us for independent advice and the best outcome for your project.

Benefits of migrating to a CCaaS solution

In today’s landscape, it is essential to modernize your contact centre to deliver the best customer experience continuously. With the ever-growing need for contact centres to be agile, scalable, and meet customer demands, businesses are rapidly adopting CCaaS. Let’s take a look at the main reasons to migrate from your legacy on-premise platform to the cloud.

Seamless Multi-Channel Customer Experience

Customers expect to be able to communicate with businesses via multiple channels. The right CCaaS platform will deliver true omnichannel capabilities such as universal routing and queuing of voice calls, along with internet channels such as email, webchat, sms and social media.

Cost Efficient Solution​

Cloud centre solutions are cost efficient. Migrating to a true CCaaS solution makes sense because compared to traditional solutions there is predictable billing, little upfront investment, no expensive hardware, reduced ongoing costs and IT staffing. These platforms are the most economical way to upgrade you communication channels and moves the financial responsibility from CAPEX (Capital Expense) to OPEX (Operating Expense).

Scalability​

Today more than ever, contact centres have to be flexible and respond to change quickly. A true CCaaS solutions allows you the flexibility and scale your contact centre up or down in response to customer needs and changing work volumes. Businesses can react quickly to current events, such as when many call centres needed to make the move to remote learning.

Faster Innovation​

Businesses are implementing new technologies quicker than ever before and cloud communications allows your business to be more agile and adopt these changes faster. Adding new technology with an on-premise structure is a time consuming process. Yet with cloud communications, you can implement new tools and software faster without the need for new infrastructure.

Enhanced Customer Experience

Cloud communications changes how contact centres work, improving customer service and staff engagement. Moving to a true CCaaS solution allows businesses to integrate all the different communications channels like voice, video, sms, email and chat into one unified platform that can be accessed from any location. Customers can except faster and seamless communication with a cloud solution.

CCaaS

What is a cloud contact centre solution?

Contact centre as a Service (CCaaS) is a cloud-based customer experience solution that is hosted on the cloud rather than on-premise servers. A CCaaS model delivers all the contact centre software needed without the need for expensive hardware and IT support. This solution unifies all your centres' communication channels and provides the right tools to deliver the best customer service across multiple channels, including voice, webchat, SMS, email, and social media.

Independent advice, industry expertise

TelcoDataCloud works with 5 out of the top 6 market leaders in the unified communications space. Our team of CCaaS specialists has established strong relationships with the market-leading vendors and will provide you with independent and unbiased advice. Apart from CCaaS, TelcoDataCloud offers unified communication solutions, RingCentral Cloud Communication Solution, etc.

Let us guide you through the different vendors and solutions, the training, and the equipment you need to implement the perfect contact centre solution for your business.

Key vendors in the CCaaS market

Currently, the following are the key players providing cloud contact centre solutions:

If you are specifically interested in understanding the differences and benefits of cloud contact centres in Australia, we invite you to register with our team for a discussion tailored to your needs. Our experts possess extensive industry knowledge, including expertise in cloud contact centre solutions. By leveraging our specialized insights, you can expedite and streamline your business upgrade, ensuring a faster and easier transition.

Collaboration through robust communication

Full control over your data

Our cloud-based services give you insights and reporting to help you make data-driven decisions and improve your service faster. Monitor performance in real-time, take control of your data and optimise your business to the fullest potential.

Worry-Free experimentation

Cloud contact centre solutions give you the freedom to experiment and tinker with every aspect of the system to really see which parts of your communication can be improved and which are performing the best.

Cloud-based systems are also the best way to get real-time feedback from your team, which further helps in constant collaboration and ensures that all your processes are optimised.

We grow with you and your team

We believe robust communication creates collaborations and helps ensure the systems are properly integrated. We will work with you every step throughout the digital migration, making sure you experience a seamless integration and always stay on top of the best contact centre solutions for your business.

Register for a free demo today

Let our team help you choose the right contact centre solution for your business. 

 
(Visited 352 times, 1 visits today)
TelcoDataCloud
TelcoDataCloud
20 Google reviews
TelcoDataCloud
TelcoDataCloud
20 Google reviews
Eric Roussel
Eric Roussel
2023-05-11
Lovepreet was amazing and made the implementation truly enjoyable and stress free .
Jack William
Jack William
2022-09-20
Telcodatacloud got me the best deal with ringcentral. Their IT UCaaS service is very professional and supportive. Highly recommended.
James Mitchell
James Mitchell
2022-09-12
We engaged TelcoDataCloud to handle out Global telephony requirements. Very responsive and knowledgeable, and directed us to the appropriate solution to handle our needs.
Matt Kruschel
Matt Kruschel
2021-11-23
The team at TelcoDataCloud are very responsive and and with their in-depth industry knowledge can create effective solutions that don't cost the earth. They also take out the complexity and industry jargon so decision makers understand what is on the table.
Niall Madden
Niall Madden
2021-11-10
The team at TelcoDataCloud are pleasure to work with. Their level of knowledge and experience is incredible. I look forward to working with them again.
Dave Land
Dave Land
2021-11-10
Very professional and extremely knowledgeable. Pleasure to deal with
Dan Hepworth
Dan Hepworth
2021-11-09
I have worked closely with the team at TelcoDataCloud for the last 12 months and they are an incredibly knowledgeable and professional organisation that provide a range of consultancy services in the telecommunications, data and cloud space.
Seb Howell
Seb Howell
2021-04-01
Easy to deal with - great advice, wanted to evaluate the best UC providers and these guys were able to identify quickly who the top venders were globally. Will use these guys again in a heartbeat.
jose gonzalez
jose gonzalez
2021-04-01
They helped me out with independent advice which helped our Management team decide on the right customer experience platform which could have been a long term project, they gave us the right advice and saved us time that we can now spend on other projects.
Processing...
Thank you! Your subscription has been confirmed. You'll hear from us soon.
Want The Latest Unified Communications Industry Knowledge
Join our email list to keep updated!
ErrorHere