The 5 Best Business Phone Systems in Australia

The 5 Best Business Phone Systems in Australia

Every business, from budding startups to established corporations, relies on some form of communication to thrive. Reflecting on the journey from the first telephone call nearly a century and a half ago, the transformation of phone systems is nothing short of revolutionary. 

Today, the landscape of business phone systems in Australia offers an array of choices, from cutting-edge cloud-based solutions to traditional on-premise setups. However, the true measure of any enterprise phone system lies in its ability to streamline processes, enhance productivity, and drive profitability.

In a market where communication is key to success, selecting the right phone system can be a game-changer for Australian businesses. Whether you’re navigating the labyrinth of modern telecommunications or seeking to upgrade from outdated methods, understanding the spectrum of available options is crucial. 

So, here is a guide, where we will discuss the various categories of business phone systems, guiding you to make an informed decision that aligns with your business needs and objectives.

The Evolution of Business Phone Systems in Australia

In the dynamic landscape of Australian commerce, the evolution of business phone systems has been remarkable, branching into five distinct categories, each tailored to meet specific communication needs and business models. Understanding these categories is vital for businesses to choose a system that aligns perfectly with their operational requirements.

PSTN: The Classic Backbone

The Public Switched Telephone Network (PSTN) is the venerable cornerstone of telephony. In Australia, PSTN has long been the mainstay of business communication, offering dependable voice services. Its extensive reach and proven reliability made it an indispensable tool for decades. However, the advent of newer technologies highlighted its limitations, particularly in scalability and advanced feature availability, prompting a shift towards more versatile systems.

PBX: Organizational Communication Redefined

The emergence of Private Branch Exchange (PBX) systems marked a significant evolution in business communication. These systems were designed to manage the internal telephone networks of businesses, enabling efficient handling of calls both within and outside the organization. PBX systems facilitated multiple extensions and group lines, streamlining communication in larger enterprises and offering a degree of customization previously unseen.

IP PBX: Merging Telephony with Internet Protocol

IP PBX, or Internet Protocol Private Branch Exchange, represents a significant technological advancement, blending traditional PBX systems with the power of Internet protocols. This integration brought about unprecedented flexibility and cost reduction while allowing seamless integration with other forms of digital communication. Australian businesses quickly adopted IP PBX for its superior features and operational efficiency, marking a shift towards more integrated communication solutions.

VoIP: The Modern Revolution

Voice over Internet Protocol (VoIP) has transformed the landscape of business communication, not just in Australia but globally. This technology transmits voice as data over the internet, radically changing the cost structure and scalability of business communications. VoIP systems are known for their affordability, adaptability, and a wide range of advanced features. They have been instrumental in enabling businesses to maintain high levels of communication efficiency, especially in a world increasingly reliant on digital and remote interactions.

Cloud VoIP: Future-Proofing Business Communication

The advent of Cloud VoIP represents the latest frontier in the evolution of business phone systems. This variant of VoIP operates entirely over the cloud, offering unparalleled flexibility and scalability. Cloud VoIP eliminates the need for on-premises hardware, significantly reducing maintenance costs and improving system reliability. It provides businesses with the agility to adapt to changing market dynamics, making it an ideal choice for businesses looking to future-proof their communication systems.

Each of these systems offers unique advantages and may suit different business needs. The choice hinges on various factors, including the size of the business, the volume of communication, the need for scalability, and budget constraints. Understanding these nuances is key to selecting the most appropriate phone system for your business in Australia.

Why Do You Need a Business Phone System in Australia?

In today’s competitive business environment, staying ahead means adapting to the latest technological trends. In Australia, a significant shift is occurring in the realm of business communications: 61% of companies are moving away from traditional landlines and embracing VoIP (Voice over Internet Protocol) phone systems. This trend isn’t just a fad; it’s a strategic move likely mirrored by your competitors.

The transition to VoIP solutions isn’t just about keeping up with the times; it brings tangible benefits. Companies making the switch have reported a remarkable 22% increase in productivity. This leap is attributed to VoIP’s ability to unify internal processes, especially for sales teams. By streamlining communication, VoIP reduces the time and resources spent on manual procedures, allowing teams to focus on core business activities.

A well-chosen business phone system does more than facilitate calls; it becomes a cornerstone of your business operations. Here’s why it’s crucial:

  • Improves Customer Service: Efficient communication systems ensure prompt and effective customer interactions, vital for customer satisfaction and retention.
  • Scales Your Business: As your business grows, your communication needs evolve. A scalable phone system grows with you, avoiding the pitfalls of outdated technology.
  • Improves Cost Efficiency: Modern phone systems offer more features at a lower cost, especially when compared to traditional landlines.
  • Leverages Technology: Advanced phone systems utilize data-driven analytics and technology, turning conversations into valuable insights that can optimize your internal processes.

The Top 5 Features You Need to Have in a Business Phone System

Navigating the complex world of business phone systems can be overwhelming, with a plethora of options each boasting unique features. To cut through the clutter, here are the top five essential features that you must consider before finalizing your decision:

  • Scalability: As businesses grow, their communication needs evolve. A good phone system should easily scale up or down based on demand.
  • Reliability: Downtime can be costly. Reliable systems with minimal outages are crucial.
  • Integration Capabilities: Systems that integrate with other business tools like CRM software enhance productivity.
  • Advanced Features: Features like call forwarding, voicemail to email, and conferencing are essential.
  • Cost-Effectiveness: The system should offer value for money, balancing features with affordability.

Comparison of the 5 Best Business Phone Systems in Australia

In the dynamic landscape of Australian business communications, choosing the right phone system is crucial. This section provides a comprehensive comparison of the five best-unified communications as a service provider in Australia, highlighting their key features, strengths, and suitability for different business needs.


RingCentral stands as a leading global provider of cloud-based unified communications and collaboration solutions. It offers a modern and flexible alternative to traditional on-premise systems, facilitating mobile and distributed workforces to stay connected. Its comprehensive suite includes voice, video, messaging, conferencing, online meetings, a contact center, and fax, all accessible from any device, anywhere.


Zoom, renowned for its comprehensive UCaaS (Unified Communications as a Service) solutions, encompasses Zoom Meetings, Zoom Chat, and Zoom Phone. A key aspect, Zoom Phone, offers competitive pricing structures, catering to diverse business budgets. Zoom is celebrated for its high-definition video meetings, enabling content sharing and participation by up to 1,000 individuals. The platform’s extensive control features and recording capabilities, combined with its cost-effective Zoom phone pricing, render it a versatile and attractive choice across various industries.


8×8 is redefining business communications for the modern era. It merges voice, video, chat, contact center, and enterprise-class API solutions into a singular, secure, and reliable global cloud communications platform. This integration ensures seamless connectivity and enhanced productivity, regardless of geographical location.


Dialpad is a cloud-based business phone system designed for the modern workforce. It’s mobile, scalable, and cost-effective, offering a user-friendly platform that’s quick to set up and simple to use. Dialpad unifies voice, video, messages, and meetings, connecting teams globally on a single platform for efficient communication.

 GoTo Connect

GoTo Connect presents a unified communication and collaboration solution that enables businesses to operate seamlessly from anywhere. It empowers employees to communicate and collaborate on any device, offering a unified platform that combines reliability and simplicity. GoTo’s range of products streamlines business communications, ensuring continuity and efficiency.

The Bottom Line

Choosing the right business phone system in Australia is a strategic decision that impacts the overall efficiency and success of a company. Each system offers unique benefits, tailored to different business needs and scales. Understanding these options is key to selecting the most suitable system for your business’s present and future needs.

At TelcoDataCloud, we recognize the significance of this decision and are dedicated to guiding businesses through the process of selecting the ideal phone system for your business. Our approach focuses on understanding the unique requirements and objectives of each business, ensuring that the chosen solution not only meets current needs but also aligns with future growth and changes. 

Our team of experts, equipped with deep industry knowledge and partnerships with leading cloud communications providers, offers personalized consultation and comparison services. We work tirelessly to bring you the most advanced and cost-effective solutions, ensuring that your business benefits from a phone system that enhances communication, boosts efficiency, and drives success in the competitive Australian market. To explore how TelcoDataCloud can transform your business communications and to find the phone system that’s the perfect fit for your business, contact us today. Let’s embark on this journey together to elevate your business communication to the next level.

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