Skip to main content
Independent · Vendor-agnostic
1300 2 TELCO
Customer Login

Independent · Vendor-agnostic

Independent advice for cloud communications

UCaaS and CCaaS consulting and brokerage for organisations across Australia, New Zealand, the United Kingdom and Singapore. One partner on your side of the table.

2017Founded in AdelaideIndependent from day one
70+Years of combined experienceAcross the team
4Offices, four marketsAdelaide, Sydney, Singapore, London
10+Platforms assessed across the marketWe help assess all vendors found in Gartner’s UCaaS Magic Quadrant
5.0Customer ratingAcross every published review
Who are you

Take your seat at the table

Different seats at the table care about different things. Pick yours.

Engagement models

Two ways to work with us

Two models. One rule: the decision is always yours.

In their words

What our customers say

The team at TelcoDataCloud are very responsive and with their in-depth industry knowledge can create effective solutions that don’t cost the earth. They take out the complexity and industry jargon so decision makers understand what is on the table.

★★★★★

Matt Kruschel

Thomas Foods International

From the first consultation through to deployment, the team understood what we needed and tailored RingCentral to suit it. The transition was seamless with almost no disruption, and the mobile app has made coordinating our services much easier, including when the team is out in the community.

★★★★★

Nayan Perera

Meals on Wheels SA

TelcoDataCloud went the extra mile to negotiate with the suppliers and land the right solution for us. The team continues to provide quality service and goes above and beyond to make sure the client is happy and satisfied.

★★★★★

Warren McKenzie

Centacare

They helped us define our requirements, guided us through vendor and product selection, and made sure the new phone system and network went in smoothly. Professional, knowledgeable and a pleasure to work with.

★★★★★

Daniela Kostovic

Australian Made

The options available are complex and have significant price differences. TelcoDataCloud are trustworthy specialists and it was very reassuring to have them on our side in comparing providers and prices. We saved a heap of time and money.

★★★★★

Jarrod Eckermann

Eckermann Group

The service was second to none. Professional, informative and genuinely focused on finding the right fit for us, and the whole telco setup was handled without a hitch.

★★★★★

Mark Mintoff

Harcourts

TelcoDataCloud has a great model, because it covers the entire delivery of the project through to getting it into BAU.

★★★★★

Michael Norman

Catholic Education Diocese of Cairns

The team at TelcoDataCloud are very responsive and with their in-depth industry knowledge can create effective solutions that don’t cost the earth. They take out the complexity and industry jargon so decision makers understand what is on the table.

★★★★★

Matt Kruschel

Thomas Foods International

From the first consultation through to deployment, the team understood what we needed and tailored RingCentral to suit it. The transition was seamless with almost no disruption, and the mobile app has made coordinating our services much easier, including when the team is out in the community.

★★★★★

Nayan Perera

Meals on Wheels SA

TelcoDataCloud went the extra mile to negotiate with the suppliers and land the right solution for us. The team continues to provide quality service and goes above and beyond to make sure the client is happy and satisfied.

★★★★★

Warren McKenzie

Centacare

They helped us define our requirements, guided us through vendor and product selection, and made sure the new phone system and network went in smoothly. Professional, knowledgeable and a pleasure to work with.

★★★★★

Daniela Kostovic

Australian Made

The options available are complex and have significant price differences. TelcoDataCloud are trustworthy specialists and it was very reassuring to have them on our side in comparing providers and prices. We saved a heap of time and money.

★★★★★

Jarrod Eckermann

Eckermann Group

The service was second to none. Professional, informative and genuinely focused on finding the right fit for us, and the whole telco setup was handled without a hitch.

★★★★★

Mark Mintoff

Harcourts

TelcoDataCloud has a great model, because it covers the entire delivery of the project through to getting it into BAU.

★★★★★

Michael Norman

Catholic Education Diocese of Cairns

Customer snapshot

Requirements gathering and procurement, managed end to end

CARE Super Superannuation ~500 employees Assisted the superannuation fund with requirements gathering, vendor evaluations and contract negotiations for a combined UCaaS and CCaaS platform.
Royal Flying Doctor Service Not-for-profit ~1,800 employees Supported the charity with requirements gathering, vendor evaluation and migration to a cloud communications platform.
Discovery Parks Tourism and hospitality ~2,300 employees Supported the holiday parks group from requirements gathering through evaluation and deployment of a combined UCaaS and contact centre platform across its national network.
National Pharmacies Retail ~600 employees Shortlisted vendors to replace a mix of PABX, VoIP and PSTN services, then guided a phased rollout of the chosen platform across head office and the store network.
ResMed Medical ~1,500 employees Supported the medical device maker with requirements gathering, vendor evaluation and contract negotiations for a combined UCaaS and contact centre platform.
BOC Industrial supplies ~800 employees Assisted the industrial gases supplier with requirements gathering, vendor evaluation and contract negotiations, then managed deployment of a combined UCaaS and contact centre platform.

Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

West Coast Eagles
Gold Coast Suns
Rockhampton Regional Council
Haigh's Chocolates
Hertz
Brisbane Catholic Education
Volkswagen Financial Services
Baby Bunting
Garvan Institute
San Churro
Catholic Education Diocese of Cairns
Sonder
MS Plus
Journey Beyond
Nu-Pure Beverages
Fuchs
Blooms The Chemist
University of Canberra
Awards and recognition

Recognised by the vendors we broker

Our independence is validated by the very vendors we broker.

◆RingCentral Diamond Partner ◆RingCentral Australian Partner of the Year ◆GoTo Top New Partner ◆Zoom Emerging Partner Award ◆Dialpad Partner of the Year ◆Vocus Partner of the Year ◆Tradewinds Partner of the Year ◆ARN Innovation Awards Finalist
Straight answers

The questions we get asked first

We do not have a favourite vendor. We have won awards with numerous vendors we work with, and that spread is the point: our only aim is the best fit solution for your needs at the best price.

Let's find your next platform, or tell you to keep the one you've got.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Skip to main content
Independent · Vendor-agnostic
1300 2 TELCO
Customer Login Meet with us
Customer Login
Meet with us

Independent · Vendor-agnostic

Independent advice for cloud communications

UCaaS and CCaaS consulting and brokerage for organisations across Australia, New Zealand, the United Kingdom and Singapore. One partner on your side of the table.

Meet with us See how we work

Two models. One rule: the decision is always yours.

{{ tm.quote }}

★★★★★

{{ tm.name }}

{{ tm.org }}
{{ sn.name }} {{ sn.industry }} {{ sn.size }} {{ sn.body }}

Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

{{ w.name }}
◆{{ aw }}

{{ fq.a }}

Let's find your next platform, or tell you to keep the one you've got.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

{{ P.eyebrow }}

{{ P.h1a }} {{ P.h1sky }}

{{ P.sub }}

{{ P.cta }} {{ P.cta2 }}

telcodatacloud.com{{ P.url }}

◆ {{ pain }}

{{ m.t }}

{{ m.b }}

“{{ o.q }}”

{{ o.a }}

“{{ q.quote }}”

{{ q.name }}

{{ q.org }}

{{ f.q }}

{{ f.a }}

{{ P.cta }}

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Get started

Bring the rest of the table

{{ bridgeLabel }}

{{ bridgeTarget }} →

How we work

Two ways to engage us, and how to pick between them

Brokerage, where we compare the market and negotiate on your behalf. Or consultancy, a structured engagement with defined deliverables. Same independence, different shape. Start by picking the one that fits.

Brokerage

Guided end to end

Like a mortgage broker for cloud communications.

We shortlist the platforms that genuinely fit, sit on your side of the table through demos and negotiation, and you sign directly with the vendor you choose.

{{ r.k }} {{ r.v }}
Meet with us

Consultancy

Scoped deliverables

A structured engagement, scoped by deliverables.

Structured RFP packages with requirements matrices, weighted scorecards and comparable pricing templates. The final vendor recommendation is formally out of scope, so your process stays clean.

{{ r.k }} {{ r.v }}
Request a proposal

Five steps, built for scrutiny

Built for probity, tender rules and board scrutiny. We prepare the process and the evidence. You make the call.

{{ cs.n }}

{{ cs.kicker }}

{{ cs.name }}

{{ cs.lede }}

◆ {{ b }}

Six stages, from first workshop to business as usual

You sign directly with the vendor you choose, and we stay on the account after go-live.

◆You sign with the vendor you chose
{{ j.n }}

{{ j.kicker }}

{{ j.name }}

{{ j.lede }}

◆ {{ b }}

{{ tr.name }}

{{ tr.desc }}

◆ {{ ti }}
Request a proposal Book a scoping call

The benchmarking promise

If your current setup is right, our benchmark will say so, and that is the recommendation you will get.

{{ fq.a }}

Project management

The team that ran your selection runs your rollout

We are a certified implementation partner. A named project manager, a fixed cost with no cap on hours, an Australian-based project team, and a go-live you can roll back.

Request an implementation scope How we work
{{ c.t }} {{ c.b }}

{{ m.t }}

{{ m.b }}
Phase Tasks Your time

{{ ph.w }}

{{ ph.name }}

◆ {{ t }}
{{ timeLabel }}{{ ph.time }}
{{ ch.k }} {{ ch.v }}
◆ {{ y }}

Handsets arrive plug and play. If you need someone on site to plug in test phones, we can arrange a local resource and scope it separately.

{{ sf.t }} {{ sf.b }}

Target resolution times, unified communications

Level Severity Description Target
{{ sl.p }} {{ sl.sev }} {{ sl.desc }} {{ sl.target }}

Contact centre platforms run to a separate 24/7/365 schedule with response times from one hour. Escalations to the vendor follow our partner escalation process.

Tell us what you are migrating, and we will scope it.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Request an implementation scope

Vendors

We broker a handful. We assess the whole market.

As brokers we partner with RingCentral, Zoom, Dialpad, GoTo and 8x8. As consultants we assess the whole market.

{{ wm.name }} and any vendor you invite

{{ v.kindLabel }}

{{ v.name }} {{ v.name }}

{{ v.lede }}

◆ {{ v.pill }}
Switch platform

{{ pf.t }}

{{ pf.b }}

Related case study

{{ v.caseName }}

{{ v.caseHeadline }}

{{ v.caseLede }}

In practice

{{ v.contextT }}

{{ v.contextB }}

{{ v.sideLabel }}

◆{{ si }}
Meet with us

Case study · {{ cs.industry }}

{{ cs.headline }}

{{ cs.lede }}

More case studies
{{ cm.v }} {{ cm.l }}

{{ st.t }}

{{ st.b }}

“{{ cs.quoteText }}”

{{ cs.quoteName }}

{{ cs.quoteOrg }}

Your project next

Every one of these started with a conversation

Tell us what you are running and what is not working. We will tell you what we would look at first, and whether we are the right people for it.

Meet with us About {{ cs.vendorName }}

How this one ran

◆Requirements gathered from the people who use the phones
◆Vendors scored against those requirements, on the record
◆Rollout project-managed by our own team
◆Same people still on the account after go-live

About

Independent from the first day

TelcoDataCloud was founded in Adelaide in 2017 to give organisations something the market did not offer: whole-of-market advice on cloud communications from people who do not hold the contract.

Our story

Founded in Adelaide, 2017

Asa Grund started TelcoDataCloud after years on the vendor side of the table, watching organisations pick communications platforms with almost no independent help. The vendors had specialists. The customers had a brochure.

The model has not changed since. We gather the requirements, compare the market, negotiate the commercial detail and project-manage the migration. You sign directly with the vendor you choose, and we are still on the account long after go-live.

Today the team works across almost every sector, from super funds, school networks and councils to retailers, manufacturers, health services, professional services, sporting clubs, tourism operators and charities, in Australia, New Zealand, the United Kingdom and Singapore. If an organisation runs phones, we have probably run the project.

{{ ab.v }} {{ ab.l }}
{{ tm.name }} {{ tm.role }} {{ tm.city }}
{{ of.city }} {{ of.address }}
◆{{ aw }}
Meet with us

Solutions · {{ sol.tag }}

{{ sol.h1a }} {{ sol.h1sky }}

{{ sol.lede }}

Meet with us See how we work
Solutions

{{ sol.coversTitle }}

{{ cv.t }}

{{ cv.b }}

{{ dp.t }}

{{ dp.b }}

◆{{ bl }}

{{ sol.teamsLabel }}

{{ sol.teamsTitle }}

{{ sol.teamsLede }}

{{ tc.t }}

{{ tc.b }}

◆{{ tb }}
◆ {{ sol.teamsNote }}
◆ {{ wt }}

{{ fq.a }}

Customers

The decision stays yours. The legwork is ours

Super funds, school networks, councils, retailers and charities. We gather the requirements, build the shortlist and manage the migration. You choose the platform.

Featured case study · Education

Catholic Education Diocese of Cairns

1,400 extensions across 28 schools in six months

{{ cm.v }} {{ cm.l }}

Challenge

The diocese needed to modernise telephony across a network of 30 schools. Requirements sat with school leaders and administrators spread right across the diocese, and replacing handsets at that scale put real pressure on capital budget.

Approach

Educational workshops with stakeholders across the diocese, then detailed requirements gathering. Six vendors were shortlisted and assessed through a weighted scoring model, with TelcoDataCloud supporting the diocese throughout its evaluation. Handsets were leased rather than bought.

Result

1,400 extensions deployed across 28 of the 30 schools in six months. 1,100 leased handsets in service with no capital expense. One partner from the first workshop through to business as usual.

“{{ normanQuote.quote }}”

{{ normanQuote.name }}

{{ normanQuote.org }}

{{ sn.name }} {{ sn.industry }} {{ sn.size }} {{ sn.body }}

Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

{{ w.name }}

Let's talk

Let’s meet

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

Independent advice, whichever way this goes. If your current setup is right, our benchmark will say so.
◆

Thanks. That is with us.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Send another

{{ of.city }}

{{ of.address }}