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Independent · Vendor-agnostic
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Project management

The team that ran your selection runs your rollout

We are a certified implementation partner. A named project manager, a fixed cost with no cap on hours, an Australian-based project team, and a go-live you can roll back.

What you get

Six commitments in every implementation

These are not upsells. They are what a TelcoDataCloud-led implementation includes as standard.

Dedicated resource A named project manager coordinates the deployment, with a technician allocated to the build.
Fixed cost implementation No cap on the hours of our involvement. We do not stop until the implementation is complete.
Full training Full admin and user training for your staff, recorded, not just a product overview.
Local project team An Australian-based project team, so we are accessible when you need us.
Full handover Your IT department receives a complete support handover and can run the platform afterwards.
Hypercare We stay involved for up to two weeks after go-live to support the transition into operation.
Deployment methodology

How we take the risk out of cutover day

Waterfall, with clear gates

Distinct phases, milestones and handovers, so everyone knows what has been accepted and what comes next.

Business Requirements Document

A BRD completed with you defines implementation needs, user profiles, device requirements and call flow logic before build starts.

Call flow design workshops

Collaborative workshops finalise your call flows against the chosen platform’s real feature set.

Admin training first

Administration training is delivered early, so the people making decisions understand the options before they commit to them.

Soft go-live with rollback

We cut over onto a temporary number, then overstamp your advertised numbers with call forwards. Complete control of the cutover time and date, and a way back.

UAT then handover

A formal user acceptance checklist covering inbound, outbound, voicemail and integrations. Your sign-off is the acceptance milestone.

Project delivery plan

Typically eight to nine weeks, and we tell you what it costs you in hours

Timeframes are based on an average implementation. Dates and overall delivery are adjusted to suit you.

Phase Tasks Your time

Week 1

Initiation

◆ Project setup
◆ Kick-off with the TDC projects team
1 to 2 hours

Weeks 2 to 3

Planning

◆ Order devices
◆ Business Requirements Document completed
◆ Network readiness assessment
3 to 5 hours

Weeks 3 to 7

Implementation

◆ Submit porting request
◆ Implementation and configuration
Ad hoc

Weeks 5 to 7

Control

◆ Monitor number porting
◆ User acceptance testing
◆ Admin and user training
2 to 3 hours

Weeks 8 to 9

Closure

◆ Hypercare
◆ Project handover
1 to 2 hours
Project charter

Everything agreed before kick-off

Every implementation opens with a charter. Nothing important is left to be discovered at week six.

Named roles Project manager, project sponsor and the escalation path, agreed before kick-off.
Scope Every activity we will perform, itemised, from the requirements meeting through to handover.
Milestones The checkpoints that move the project forward, each with a date and an owner.
Acceptance criteria What "done" means: UAT passed, porting complete, training delivered, handover signed off.
Assumptions What we are relying on you for, written down, so nothing is a surprise at week six.
Communication Channels and cadence, including a minimum of one virtual meeting per week.
Risks Named risks with owners: carrier-controlled porting timeframes, device supply, network dependencies.
Out of scope Stated explicitly, so the boundary is clear before work starts, not after.
Your side of the line

What we need from you

Your team stays involved, but the load is measured in hours, not weeks.

◆ Internal communication to the wider business
◆ Information and data collection, with our assistance
◆ Input on call flow design and the choice of user applications
◆ Coordinating training sessions for administrators and users
◆ Network and firewall changes as required
◆ Porting documentation, such as current phone bills

Handsets arrive plug and play. If you need someone on site to plug in test phones, we can arrange a local resource and scope it separately.

Managed support

Optional, and the same team that built it

Every vendor includes platform support. Premium managed support sits above it, delivered by the people who ran your implementation.

A dedicated support number A direct line for your IT team, not a general queue. Contact centre platforms are covered 24/7/365.
Ticketing and acknowledgement Every request is logged and acknowledged automatically, then categorised and prioritised on first response.
Configuration and maintenance IVR and call flow changes, skill reconfigurations, workflow adjustments and minor troubleshooting.
Managed escalation Tier 1 with our support team, Tier 2 with senior specialists, Tier 3 into the vendor under our partner escalation process.
Reporting and reviews Monthly SLA reports covering tickets, compliance and recurring issue analysis, plus quarterly service reviews.
No lock-in Adjust or cancel the service with four weeks of written notice.

Target resolution times, unified communications

Level Severity Description Target
S1 Critical Complete service outage 4 hours
S2 High Major feature malfunction 8 hours
S3 Medium Minor issues impacting users 48 hours
S4 Low Cosmetic or minor issues 5 business days

Contact centre platforms run to a separate 24/7/365 schedule with response times from one hour. Escalations to the vendor follow our partner escalation process.

Tell us what you are migrating, and we will scope it.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

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Independent · Vendor-agnostic
1300 2 TELCO
Customer Login Meet with us
Customer Login
Meet with us

Independent · Vendor-agnostic

Independent advice for cloud communications

UCaaS and CCaaS consulting and brokerage for organisations across Australia, New Zealand, the United Kingdom and Singapore. One partner on your side of the table.

Meet with us See how we work

Two models. One rule: the decision is always yours.

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★★★★★

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's find your next platform, or tell you to keep the one you've got.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

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A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Get started

Bring the rest of the table

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How we work

Two ways to engage us, and how to pick between them

Brokerage, where we compare the market and negotiate on your behalf. Or consultancy, a structured engagement with defined deliverables. Same independence, different shape. Start by picking the one that fits.

Brokerage

Guided end to end

Like a mortgage broker for cloud communications.

We shortlist the platforms that genuinely fit, sit on your side of the table through demos and negotiation, and you sign directly with the vendor you choose.

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Meet with us

Consultancy

Scoped deliverables

A structured engagement, scoped by deliverables.

Structured RFP packages with requirements matrices, weighted scorecards and comparable pricing templates. The final vendor recommendation is formally out of scope, so your process stays clean.

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Request a proposal

Five steps, built for scrutiny

Built for probity, tender rules and board scrutiny. We prepare the process and the evidence. You make the call.

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Six stages, from first workshop to business as usual

You sign directly with the vendor you choose, and we stay on the account after go-live.

◆You sign with the vendor you chose
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Request a proposal Book a scoping call

The benchmarking promise

If your current setup is right, our benchmark will say so, and that is the recommendation you will get.

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Project management

The team that ran your selection runs your rollout

We are a certified implementation partner. A named project manager, a fixed cost with no cap on hours, an Australian-based project team, and a go-live you can roll back.

Request an implementation scope How we work
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Phase Tasks Your time

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Handsets arrive plug and play. If you need someone on site to plug in test phones, we can arrange a local resource and scope it separately.

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Target resolution times, unified communications

Level Severity Description Target
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Contact centre platforms run to a separate 24/7/365 schedule with response times from one hour. Escalations to the vendor follow our partner escalation process.

Tell us what you are migrating, and we will scope it.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Request an implementation scope

Vendors

We broker a handful. We assess the whole market.

As brokers we partner with RingCentral, Zoom, Dialpad, GoTo and 8x8. As consultants we assess the whole market.

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Switch platform

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Related case study

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In practice

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Meet with us

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More case studies
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Your project next

Every one of these started with a conversation

Tell us what you are running and what is not working. We will tell you what we would look at first, and whether we are the right people for it.

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How this one ran

◆Requirements gathered from the people who use the phones
◆Vendors scored against those requirements, on the record
◆Rollout project-managed by our own team
◆Same people still on the account after go-live

About

Independent from the first day

TelcoDataCloud was founded in Adelaide in 2017 to give organisations something the market did not offer: whole-of-market advice on cloud communications from people who do not hold the contract.

Our story

Founded in Adelaide, 2017

Asa Grund started TelcoDataCloud after years on the vendor side of the table, watching organisations pick communications platforms with almost no independent help. The vendors had specialists. The customers had a brochure.

The model has not changed since. We gather the requirements, compare the market, negotiate the commercial detail and project-manage the migration. You sign directly with the vendor you choose, and we are still on the account long after go-live.

Today the team works across almost every sector, from super funds, school networks and councils to retailers, manufacturers, health services, professional services, sporting clubs, tourism operators and charities, in Australia, New Zealand, the United Kingdom and Singapore. If an organisation runs phones, we have probably run the project.

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Meet with us See how we work
Solutions

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Customers

The decision stays yours. The legwork is ours

Super funds, school networks, councils, retailers and charities. We gather the requirements, build the shortlist and manage the migration. You choose the platform.

Featured case study · Education

Catholic Education Diocese of Cairns

1,400 extensions across 28 schools in six months

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Challenge

The diocese needed to modernise telephony across a network of 30 schools. Requirements sat with school leaders and administrators spread right across the diocese, and replacing handsets at that scale put real pressure on capital budget.

Approach

Educational workshops with stakeholders across the diocese, then detailed requirements gathering. Six vendors were shortlisted and assessed through a weighted scoring model, with TelcoDataCloud supporting the diocese throughout its evaluation. Handsets were leased rather than bought.

Result

1,400 extensions deployed across 28 of the 30 schools in six months. 1,100 leased handsets in service with no capital expense. One partner from the first workshop through to business as usual.

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's talk

Let’s meet

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

Independent advice, whichever way this goes. If your current setup is right, our benchmark will say so.
◆

Thanks. That is with us.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Send another

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