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Independent · Vendor-agnostic
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How we work

Two ways to engage us, and how to pick between them

Brokerage, where we compare the market and negotiate on your behalf. Or consultancy, a structured engagement with defined deliverables. Same independence, different shape. Start by picking the one that fits.

Engagement models

Which one is right for you

The work is held to the same standard either way. What changes is how much of the process you need documented.

Brokerage

Guided end to end

Like a mortgage broker for cloud communications.

We shortlist the platforms that genuinely fit, sit on your side of the table through demos and negotiation, and you sign directly with the vendor you choose.

The shape We compare the market, run the demos and negotiate on your behalf
You sign with The vendor you choose, directly
Best when You want the market narrowed and the decision made, fast
After go-live We stay on the account through implementation and support

Consultancy

Scoped deliverables

A structured engagement, scoped by deliverables.

Structured RFP packages with requirements matrices, weighted scorecards and comparable pricing templates. The final vendor recommendation is formally out of scope, so your process stays clean.

The shape A scoped engagement with defined deliverables and milestones
You receive Requirements matrix, weighted scorecards, comparable pricing templates
Best when Probity, tender rules or board scrutiny demand a documented process
The firewall The final vendor recommendation is formally out of scope

Six stages, from first workshop to business as usual

You sign directly with the vendor you choose, and we stay on the account after go-live.

01

Understand

Discovery

We start with your people, not a product list. Workshops with stakeholders surface how calls really move through your organisation, and what the next platform has to do.

◆ Stakeholder workshops with capped numbers and tight agendas
◆ Requirements gathered against a matrix of around 300 questions
◆ An audit of what you run today and what it actually costs
02

Shortlist

Vendor introduction

A vendor-agnostic shortlist drawn from the whole market. No cold calls: no vendor gets your number until you say so.

◆ A double-digit market narrowed to the three to five platforms that genuinely fit
◆ Every credible alternative assessed, across the whole market
◆ You control when and how vendors make contact
03

Evaluate

Demo assistance

Demos scripted around your real call flows, so every vendor is evaluated like for like on the work your team actually does.

◆ Demo scripts built from your own call flows
◆ Weighted scorecards completed side by side
◆ Vendor self-scores sniff-tested against what we already know
04

Commercial

Negotiation

Close vendor relationships mean sharper pricing and incentives than going direct. We negotiate with every finalist and hand you a clear recommendation. The decision stays yours.

◆ Pricing and incentives negotiated with every finalist
◆ Standardised pricing templates for like-for-like TCO over 12, 36 and 60 months
◆ The decision stays yours
◆You sign with the vendor you chose
05

Deliver · typically 8 to 13 weeks

Implementation

We are a certified implementation partner, so the same team that ran your selection can run your rollout.

◆ A named project manager, fixed cost, no cap on hours
◆ Call-flow design workshops, plus admin and user training
◆ Number porting managed, with a soft go-live you can roll back
◆ UAT sign-off, two weeks of hypercare and a full handover pack
06

Operate · optional, no lock-in

Managed support

Every vendor includes 24/7/365 platform support. Premium managed support sits above it, delivered by the same team that ran your implementation.

◆ A dedicated Australian support line with defined SLAs
◆ Critical issues picked up within the hour
◆ Vendor escalations managed for you
◆ Monthly SLA reporting and quarterly service reviews
◆ Adjust or cancel with four weeks of written notice

The benchmarking promise

If your current setup is right, our benchmark will say so, and that is the recommendation you will get.

FAQ

Questions we get asked

We do not have a favourite vendor. We have won awards with numerous vendors we work with, and that spread is the point: our only aim is the best fit solution for your needs at the best price.

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Independent · Vendor-agnostic
1300 2 TELCO
Customer Login Meet with us
Customer Login
Meet with us

Independent · Vendor-agnostic

Independent advice for cloud communications

UCaaS and CCaaS consulting and brokerage for organisations across Australia, New Zealand, the United Kingdom and Singapore. One partner on your side of the table.

Meet with us See how we work

Two models. One rule: the decision is always yours.

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★★★★★

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's find your next platform, or tell you to keep the one you've got.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

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A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Get started

Bring the rest of the table

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How we work

Two ways to engage us, and how to pick between them

Brokerage, where we compare the market and negotiate on your behalf. Or consultancy, a structured engagement with defined deliverables. Same independence, different shape. Start by picking the one that fits.

Brokerage

Guided end to end

Like a mortgage broker for cloud communications.

We shortlist the platforms that genuinely fit, sit on your side of the table through demos and negotiation, and you sign directly with the vendor you choose.

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Meet with us

Consultancy

Scoped deliverables

A structured engagement, scoped by deliverables.

Structured RFP packages with requirements matrices, weighted scorecards and comparable pricing templates. The final vendor recommendation is formally out of scope, so your process stays clean.

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Request a proposal

Five steps, built for scrutiny

Built for probity, tender rules and board scrutiny. We prepare the process and the evidence. You make the call.

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Six stages, from first workshop to business as usual

You sign directly with the vendor you choose, and we stay on the account after go-live.

◆You sign with the vendor you chose
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Request a proposal Book a scoping call

The benchmarking promise

If your current setup is right, our benchmark will say so, and that is the recommendation you will get.

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Project management

The team that ran your selection runs your rollout

We are a certified implementation partner. A named project manager, a fixed cost with no cap on hours, an Australian-based project team, and a go-live you can roll back.

Request an implementation scope How we work
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Phase Tasks Your time

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Handsets arrive plug and play. If you need someone on site to plug in test phones, we can arrange a local resource and scope it separately.

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Target resolution times, unified communications

Level Severity Description Target
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Contact centre platforms run to a separate 24/7/365 schedule with response times from one hour. Escalations to the vendor follow our partner escalation process.

Tell us what you are migrating, and we will scope it.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Request an implementation scope

Vendors

We broker a handful. We assess the whole market.

As brokers we partner with RingCentral, Zoom, Dialpad, GoTo and 8x8. As consultants we assess the whole market.

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Switch platform

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Related case study

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In practice

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More case studies
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Your project next

Every one of these started with a conversation

Tell us what you are running and what is not working. We will tell you what we would look at first, and whether we are the right people for it.

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How this one ran

◆Requirements gathered from the people who use the phones
◆Vendors scored against those requirements, on the record
◆Rollout project-managed by our own team
◆Same people still on the account after go-live

About

Independent from the first day

TelcoDataCloud was founded in Adelaide in 2017 to give organisations something the market did not offer: whole-of-market advice on cloud communications from people who do not hold the contract.

Our story

Founded in Adelaide, 2017

Asa Grund started TelcoDataCloud after years on the vendor side of the table, watching organisations pick communications platforms with almost no independent help. The vendors had specialists. The customers had a brochure.

The model has not changed since. We gather the requirements, compare the market, negotiate the commercial detail and project-manage the migration. You sign directly with the vendor you choose, and we are still on the account long after go-live.

Today the team works across almost every sector, from super funds, school networks and councils to retailers, manufacturers, health services, professional services, sporting clubs, tourism operators and charities, in Australia, New Zealand, the United Kingdom and Singapore. If an organisation runs phones, we have probably run the project.

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Meet with us See how we work
Solutions

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Customers

The decision stays yours. The legwork is ours

Super funds, school networks, councils, retailers and charities. We gather the requirements, build the shortlist and manage the migration. You choose the platform.

Featured case study · Education

Catholic Education Diocese of Cairns

1,400 extensions across 28 schools in six months

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Challenge

The diocese needed to modernise telephony across a network of 30 schools. Requirements sat with school leaders and administrators spread right across the diocese, and replacing handsets at that scale put real pressure on capital budget.

Approach

Educational workshops with stakeholders across the diocese, then detailed requirements gathering. Six vendors were shortlisted and assessed through a weighted scoring model, with TelcoDataCloud supporting the diocese throughout its evaluation. Handsets were leased rather than bought.

Result

1,400 extensions deployed across 28 of the 30 schools in six months. 1,100 leased handsets in service with no capital expense. One partner from the first workshop through to business as usual.

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's talk

Let’s meet

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

Independent advice, whichever way this goes. If your current setup is right, our benchmark will say so.
◆

Thanks. That is with us.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Send another

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