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Independent · Vendor-agnostic
1300 2 TELCO
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For contact centre and CX leaders

Every CCaaS platform assessed against your real call flows

Genesys, NICE, Five9, Talkdesk, RingCentral RingCX, 8x8, ConnexOne, AWS Connect and more. Scripted demos, like-for-like evaluation, and a straight answer on what AI can actually do today.

telcodatacloud.com/for/contact-centre

Where you probably are

Sound familiar?

◆ Siloed contact centre platforms running in different departments.
◆ An executive mandate to "do something with AI".
◆ Agent attrition, and tooling that makes the job harder than it needs to be.
◆ An outsourced provider that has to plug into whatever you choose.
◆ Reporting that cannot answer basic questions.
◆ The UCaaS and CCaaS convergence decision, still unmade.
Our answer

What we do for you

We cover the full CCaaS market

Genesys, NICE, Five9, Talkdesk, RingCentral RingCX, 8x8, ConnexOne, AWS Connect and more. Not just the UCaaS names.

Demos are scripted around your real call flows

Every vendor is evaluated like-for-like on the work your team actually does, not on a generic showreel.

Combined or best-of-breed is a decision, not a default

We model both honestly, including what convergence saves you and what it costs you.

AI capability without the hype

Which AI agent, transcription and QA features are production-ready today, and which are roadmap slideware.

Straight talk

The two objections we hear most

“Our CRM integration is the hard part.”

That is exactly what the scripted demos are for. Screen-pop and integration depth get tested in front of you, on your flows.

“We will just extend the UCaaS platform.”

You might. We model combined against best-of-breed on your numbers before you commit either way.

Proof

Combined UCaaS and contact centre selections, run end to end.

“The team at TelcoDataCloud are very responsive and with their in-depth industry knowledge can create effective solutions that don’t cost the earth. They take out the complexity and industry jargon so decision makers understand what is on the table.”

Matt Kruschel

Thomas Foods International

Three questions

Before you book anything

Why use TelcoDataCloud instead of going direct?

Because we have already done the homework. We narrow a double-digit market to a shortlist of platforms that genuinely fit, script demos to match your use case and negotiate knowing exactly how far each vendor can be pushed on price. We act as the conduit between you and the sales rep from each vendor.

Are you a reseller?

No. You sign directly with the vendor you choose. The contract, the pricing and the relationship are yours. We are the independent expert on your side of the table and act as a referral and sometimes implementation partner.

Do you handle number porting and migration?

Yes, if you agree to do the implementation with us, we will assist end to end. This includes porting, call-flow replication, admin and user trainings, parallel testing and a soft go-live with rollback, so cutover day is uneventful by design.

Book a contact centre strategy session

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Bring the rest of the table

Need IT to sign off on the integration work? Send them this

Skip to main content
Independent · Vendor-agnostic
1300 2 TELCO
Customer Login Meet with us
Customer Login
Meet with us

Independent · Vendor-agnostic

Independent advice for cloud communications

UCaaS and CCaaS consulting and brokerage for organisations across Australia, New Zealand, the United Kingdom and Singapore. One partner on your side of the table.

Meet with us See how we work

Two models. One rule: the decision is always yours.

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★★★★★

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's find your next platform, or tell you to keep the one you've got.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

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A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Get started

Bring the rest of the table

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How we work

Two ways to engage us, and how to pick between them

Brokerage, where we compare the market and negotiate on your behalf. Or consultancy, a structured engagement with defined deliverables. Same independence, different shape. Start by picking the one that fits.

Brokerage

Guided end to end

Like a mortgage broker for cloud communications.

We shortlist the platforms that genuinely fit, sit on your side of the table through demos and negotiation, and you sign directly with the vendor you choose.

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Meet with us

Consultancy

Scoped deliverables

A structured engagement, scoped by deliverables.

Structured RFP packages with requirements matrices, weighted scorecards and comparable pricing templates. The final vendor recommendation is formally out of scope, so your process stays clean.

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Request a proposal

Five steps, built for scrutiny

Built for probity, tender rules and board scrutiny. We prepare the process and the evidence. You make the call.

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Six stages, from first workshop to business as usual

You sign directly with the vendor you choose, and we stay on the account after go-live.

◆You sign with the vendor you chose
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Request a proposal Book a scoping call

The benchmarking promise

If your current setup is right, our benchmark will say so, and that is the recommendation you will get.

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Project management

The team that ran your selection runs your rollout

We are a certified implementation partner. A named project manager, a fixed cost with no cap on hours, an Australian-based project team, and a go-live you can roll back.

Request an implementation scope How we work
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Handsets arrive plug and play. If you need someone on site to plug in test phones, we can arrange a local resource and scope it separately.

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Target resolution times, unified communications

Level Severity Description Target
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Contact centre platforms run to a separate 24/7/365 schedule with response times from one hour. Escalations to the vendor follow our partner escalation process.

Tell us what you are migrating, and we will scope it.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Request an implementation scope

Vendors

We broker a handful. We assess the whole market.

As brokers we partner with RingCentral, Zoom, Dialpad, GoTo and 8x8. As consultants we assess the whole market.

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Related case study

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In practice

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More case studies
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Your project next

Every one of these started with a conversation

Tell us what you are running and what is not working. We will tell you what we would look at first, and whether we are the right people for it.

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How this one ran

◆Requirements gathered from the people who use the phones
◆Vendors scored against those requirements, on the record
◆Rollout project-managed by our own team
◆Same people still on the account after go-live

About

Independent from the first day

TelcoDataCloud was founded in Adelaide in 2017 to give organisations something the market did not offer: whole-of-market advice on cloud communications from people who do not hold the contract.

Our story

Founded in Adelaide, 2017

Asa Grund started TelcoDataCloud after years on the vendor side of the table, watching organisations pick communications platforms with almost no independent help. The vendors had specialists. The customers had a brochure.

The model has not changed since. We gather the requirements, compare the market, negotiate the commercial detail and project-manage the migration. You sign directly with the vendor you choose, and we are still on the account long after go-live.

Today the team works across almost every sector, from super funds, school networks and councils to retailers, manufacturers, health services, professional services, sporting clubs, tourism operators and charities, in Australia, New Zealand, the United Kingdom and Singapore. If an organisation runs phones, we have probably run the project.

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Meet with us See how we work
Solutions

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Customers

The decision stays yours. The legwork is ours

Super funds, school networks, councils, retailers and charities. We gather the requirements, build the shortlist and manage the migration. You choose the platform.

Featured case study · Education

Catholic Education Diocese of Cairns

1,400 extensions across 28 schools in six months

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Challenge

The diocese needed to modernise telephony across a network of 30 schools. Requirements sat with school leaders and administrators spread right across the diocese, and replacing handsets at that scale put real pressure on capital budget.

Approach

Educational workshops with stakeholders across the diocese, then detailed requirements gathering. Six vendors were shortlisted and assessed through a weighted scoring model, with TelcoDataCloud supporting the diocese throughout its evaluation. Handsets were leased rather than bought.

Result

1,400 extensions deployed across 28 of the 30 schools in six months. 1,100 leased handsets in service with no capital expense. One partner from the first workshop through to business as usual.

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Trusted across Australia, New Zealand, the United Kingdom & Singapore

Some of the organisations we have helped modernise

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Let's talk

Let’s meet

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Meet with us

Independent advice, whichever way this goes. If your current setup is right, our benchmark will say so.
◆

Thanks. That is with us.

A real TelcoDataCloud consultant replies within one business day. No sequences, no pressure.

Send another

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